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Help CenterTroubleshooting / Amazon APIs

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ASIN Import Fails or Returns Wrong Product

Troubleshooting / Amazon APIs

ASIN import fails, or imported details do not match expectations.

Where to Check in PassiveWP

WordPress Admin -> PassiveWP -> Settings -> Amazon

Step-by-Step Fix Walkthrough

Fix Step 1: Confirm ASIN directly from marketplace URL.

Where to click WordPress Admin→PassiveWP→Settings→Amazon

What to do In WordPress Admin→PassiveWP→Settings→Amazon, set "Default Country" and "Default Partner Tag", then confirm each marketplace row has the correct partner tag.

How to verify No blocking error banner appears, and the next step is available.

Fix Step 2: Switch to correct country marketplace and re-import.

Where to click WordPress Admin→PassiveWP→Settings→Amazon

What to do In WordPress Admin→PassiveWP→Settings→Amazon, set "Default Country" and "Default Partner Tag", then confirm each marketplace row has the correct partner tag.

How to verify New rows should appear in the list and be editable.

Fix Step 3: Test another known good ASIN to isolate issue.

Where to click WordPress Admin→PassiveWP→Settings→Amazon

What to do In WordPress Admin→PassiveWP→Settings→Amazon, click "Check API Connections" and wait for the status table to finish.

How to verify Check API Connections should show successful status with no country-level errors.

Fix Step 4: Queue a refresh after initial import if details look stale.

Where to click WordPress Admin→PassiveWP→Settings→Amazon

What to do In WordPress Admin→PassiveWP→Settings→Amazon, run a small import/fetch first (1-5 items) so you can verify data quality before scaling up.

How to verify New rows should appear in the list and be editable.

Most Common Causes

  • ASIN typo or wrong marketplace ASIN context.
  • Product unavailable in selected region.
  • Source data temporarily stale or delayed.

How to Prevent It Next Time

  • Store verified ASINs with country notes.
  • Avoid bulk importing unvalidated ASIN lists.
  • Audit top monetized products weekly.

When to Contact Support

  • You completed every fix step and still get the same error.
  • The issue impacts revenue-critical pages or high-volume campaigns.
  • You can share timestamps, affected link/product IDs, and screenshots of the exact error state.

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