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Wrong Time Zone in Reports and Earnings Views

Troubleshooting / Earnings

Daily numbers look shifted compared to source platforms.


Where to Check in PassiveWP

WordPress Admin -> PassiveWP -> Amazon Earnings -> Overview

Step-by-Step Fix Walkthrough

Fix Step 1: Confirm WordPress timezone in site settings.

Where to click WordPress AdminPassiveWPAmazon EarningsOverview

What to do In Amazon Earnings, set date range first, then review cards/tables and open deeper views for anomalies.

How to verify Imported/report totals should align with the selected date window from your source file.

Fix Step 2: Use consistent start/end windows across systems.

Where to click WordPress AdminPassiveWPAmazon EarningsOverview

What to do In Amazon Earnings, set date range first, then review cards/tables and open deeper views for anomalies.

How to verify Imported/report totals should align with the selected date window from your source file.

Fix Step 3: Document timezone used for team reporting.

Where to click WordPress AdminPassiveWPAmazon EarningsOverview

What to do In Amazon Earnings, set date range first, then review cards/tables and open deeper views for anomalies.

How to verify Imported/report totals should align with the selected date window from your source file.

Fix Step 4: Reconcile a known 7-day window for validation.

Where to click WordPress AdminPassiveWPAmazon EarningsOverview

What to do In Amazon Earnings, set date range first, then review cards/tables and open deeper views for anomalies.

How to verify Imported/report totals should align with the selected date window from your source file.

Most Common Causes

  • WordPress site timezone differs from reporting expectations.
  • Comparing UTC exports to local dashboard windows.
  • Cross-platform report windows not aligned.

How to Prevent It Next Time

  • Standardize reporting timezone company-wide.
  • Annotate dashboards and exports with timezone context.
  • Avoid mixed timezone comparisons in one report.

When to Contact Support

  • You completed every fix step and still get the same error.
  • The issue impacts revenue-critical pages or high-volume campaigns.
  • You can share timestamps, affected link/product IDs, and screenshots of the exact error state.

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