Geolocation test returns errors or unknown country responses.
Where to Check in PassiveWP
WordPress Admin -> PassiveWP
Step-by-Step Fix Walkthrough
Fix Step 1: Re-enter MaxMind account details carefully.
Where to click WordPress Admin→PassiveWP
What to do Use WordPress Admin→PassiveWP to run generation for one item first, review the output manually, then continue with the remaining items.
How to verify Generation should complete without authentication, quota, or model errors.
Fix Step 2: Switch to a supported precision mode and retest.
Where to click WordPress Admin→PassiveWP
What to do Open WordPress Admin→PassiveWP, click the test/validate action in that screen, and wait for the result notice before continuing.
How to verify You should see a Connected/Success result with no red error notice.
Fix Step 3: Allow outbound HTTPS to required services.
Where to click WordPress Admin→PassiveWP
What to do In WordPress Admin→PassiveWP, do this in order: open the relevant panel, find the control related to "Allow outbound HTTPS to required services.", apply one change, click Save/Run, then reload once to confirm it stuck.
How to verify No blocking error banner appears, and the next step is available.
Fix Step 4: Validate with known test IP locations if available.
Where to click WordPress Admin→PassiveWP
What to do Open WordPress Admin→PassiveWP, click the test/validate action in that screen, and wait for the result notice before continuing.
How to verify You should see a Connected/Success result with no red error notice.
Most Common Causes
- Invalid MaxMind credentials.
- Wrong precision mode for available account access.
- Network restrictions blocking lookup calls.
How to Prevent It Next Time
- Document key rotation and renewal dates.
- Retest geolocation monthly.
- Always configure a safe fallback destination.
When to Contact Support
- You completed every fix step and still get the same error.
- The issue impacts revenue-critical pages or high-volume campaigns.
- You can share timestamps, affected link/product IDs, and screenshots of the exact error state.
